If you are unable to login to Personal/Small Business Online Banking, it may have been canceled due to no activity for a period of 60 days.  If cancelled, you will need to re-register for this service.  

To re-register for Personal/Small Business Online Banking, please click here.

What is Albina Community Bank's Internet or Online Banking?
Internet/Online Banking is one of the fastest, most convenient ways to access your Albina Community Bank accounts, view balances, transfer funds and pay your bills online.  Using your unique Customer ID and password, you can perform banking transactions online, whenever and wherever you want, from any PC with internet access.  It's safe and convenient!

How safe and secure is Albina Community Bank's Online Banking services?
Albina Community Bank takes every precaution to keep your online banking experience safe and secure.  In a continued effort to safeguard online banking transactions, Albina requires full 128-bit encryption for Personal Online Banking use.  Encryption is a process that transforms sensitive information into a string of unrecognizable characters before they are sent over the internet and helps keep information private between the bank's computer system and your internet browser.  The safety and security of your information is also protected by Multi-Factor Authentication, a process that allows you to select a unique image and phrase as well as password to authenticate your access each time you use the service.

What transactions can I perform with Albina Community Bank's Internet Banking and/or Online Bill Payment?
Albina Community Bank's Internet Banking allows you to make transactions and manage your accounts, balances, and deposits online.  Our Online Bill Payment service enables you to pay your bills online – to virtually anyone in the United States.  

Here are a few features you'll find with Albina's Online Banking and/or Online Bill Payment services:

  • View balances and transactions on your accounts
  • Transfer funds between your Albina accoubts
  • View check images online
  • Request a stop payment for an Albina check
  • Pay bills to virtually anyone in the United States
  • View credit card balances on your Albina credit card and make online payments

    Albina's Online Banking is also a great way to make a payment to your Albina loan account.  Simply transfer funds from your deposit account to the Albina loan account(s) you wish to pay.  It's easy and ensures fast payment!

    Are there fees for Albina Community Bank's Online Banking services?
    Albina Community Bank's Personal / Small Business Online Banking is FREE for all Albina customers.  There are fees associated with our Business Online Banking / Cash Management services products that vary based on the services you use.  Please call your Albina banker for more information.

    Is Albina Online Banking Available to businesses?
    Whether your business is small and still growing, medium or large, we're proud to offer an online banking solution for your business needs. Albina's Personal/Small Business Banking Online Banking is available to small businesses. Albina's Business Online Banking and Cash Management services is also available for larger businesses who require more robust online banking capabilities. I'd like more information about Albina's Business Banking / Cash Management services Online Banking  Please click here to view our Online Banking/ Cash Management services demo to test out our capabilities

    Do I need any special software to use Online Banking?
    No, you just need the software that you would normally use to access the World Wide Web, including a web browser.  There are no special disks or software required.

    What are the system requirements for Albina's online banking system?  In a continued effort to safeguard online banking transactions, Albina requires full 24-bit encryption for online banking.  To take full advantage of the features available with our online banking software, please ensure that the following requirements are met:

    • Internet access available
    • A monitor resolution of 800 x 600 (or greater for best performance)

    Any of the following Internet browsers are installed:

    • Windows Vista, Windows XP, Windows 7
    • Microsoft Internet Explorer 7.0 or higher (if using IE 8.0, use compatibility mode option for better functionality)
    • Firefox 2.0 or higher
    • Opera 8.0 or higher
    • Google Chrome 1.0 or higher
    • Mac OS X 10.3 or higher
    • Firefox 2.0 or higher
    • Safari 2.0 or higher
    • Camino 1.5.3 or higher
    • Opera 8.0 or higher
    If you use an older browser that supports 128-bit encryption, it is recommended that you upgrade to one of the encrypted browsers listed above.  Please note that online bill payment services do not always function correctly with MAC systems.  Contact your Albina Banker if you are experiencing difficulty.

    How do I log in for the first time? 
              You will need the following information to login for the first time:  

      • Your Albina account number – enter in the "Access ID" field.
      • The last 4 digits of your Social Security Number, (Employer Identification Number if a small business), or your Telephone Banking Password if you are already a user of this service.
      • The date of your last deposit.

    To Access the first time user login screen:

    •  On our home page, hover over "Online Banking," "Login," "Personal/Small Business Online Banking," then select "First Time Log In."
    • You will be asked to agree to the terms and conditions of Albina's Online Banking Agreement and Electronic Funds Transfer Act Disclosure; this step is required to proceed.
    • Enter your account number in "Access ID" field
    • Enter the last 4 digits of your Social Security Number as the "Password," (Employer Identification Number if a small business), or your existing Telephone Banking Password if you are a user of this service.
    • Enter "Date of Last Deposit".
    • Click "submit."

    You will then be asked to enter the following:

    • A "New Access ID" (Case sensitive)
    • A "New Password."  The new password must be between 6 to 12 characters and must consist of at least 1 alpha, 1 numeric, 1 uppercase, and 1 lower case character.  Passwords are case sensitive.
    • Confirm the "New Password"
    • Click "Submit."

    You will be asked to set your security data:

    • Enter and confirm your current email address.
    • Select an Authentication Phrase for the randomly selected Authentication Image. The Authentication Phrase and Image will be seen by you when you log in.  This image and phrase is your verification that you are on the correct Internet banking site.
    • Select the three "Security Challenge" questions that you would prefer to be asked during a security challenge, and enter the correct responses as the "Answer."
    • Select one of the following options:
    • This is a personal computer. Register it., Or,
    • This is a public computer. Do not register it.

    If the computer you are using is a personal computer, such as a home computer or personal laptop, select the "This is a Personal Computer. Register It" option. This means the online banking software will recognize your computer when you log in. If you are using a shared computer, select the "This is a Public Computer. Do Not Register It." option. This means the online banking software will not recognize the computer when you log in and a security challenge question will be displayed.  Only register personal computers that you frequently use that are not available for public use.

    •  Click "Submit".

    What option do I select to login if I'm not a First Time User?   
    On our Albina website home page, click on or hover over "Online Banking;" select "Login," then select, "Personal/Small Business Online Banking."

    How do I login if I am an existing user? 
    When logging in, enter your Access ID and click the "Submit" button. If your Authentication Image and Phrase are correct, you are at the correct online site.  You may now enter your Albina Online Banking password and click the "Submit" button. If you have not registered the computer from which you are attempting to log in as a Personal Computer, a security challenge question will display instead of your Authentication Image and Authentication Phrase. When the security challenge question is answered successfully, your image and phrase will be displayed.  Your Authentication Image and Phrase will be displayed each time you login; this validates that you are at the correct site.  If you do not see the correct image and phrase displayed, do not proceed with the login process – immediately contact Albina Community Bank.

    What kind of a password should I select for online banking?
    To ensure the security of your online banking account, your password must meet the following requirements; passwords are case sensitive:

    •  Minimum length of 6 characters.
    •  Maximum length of 12 characters, at least 1 alpha, 1 numeric, 1 uppercase and 1 lower case character. 

    What do I do if I want to change my password, nickname, security questions, etc.? 
    The Options page allows you to edit your personal and security information such as changes to password, security data, account nicknames, and security questions. 

    What is a security challenge question and why is it required?
    Albina is proud to deliver the highest level of security for our Online Banking customers. An additional layer of security is included in our login process to ensure that your information is secure, protecting you from fraud and identity theft.   During the first time login process, you will be asked to select three security challenge questions, and provide answers to the questions.  Please make sure that you select questions that you can easily remember, but are not well known to others.  (The security challenge questions can be changed later using "Options," and are case sensitive).  If you attempt to login to your Albina account on a computer that has not been registered as a Personal Computer, you will be asked to answer one of the three security challenge questions.  To protect the security of your account information, three incorrect answers, regardless of the timeframe over which this occurs, will result in your account being disabled.  For instance, if you answer a security challenge question incorrectly twice on March 25, and then again on May 1, your online banking account will be disabled on May 1; your Albina online banking account must then be enabled by an Albina banker.

    What is the difference between a security challenge question and my password?  What if I forget my password? 
    The security challenge question will only be asked if you attempt to login to your online banking account using a computer that has not been registered as a personal computer.  The password, however, is required each time you login in to your account.  Albina provides a "Forgot Password?" option if you have forgotten your password.  Enter your Access ID and click on Forgot Password.  If you do not receive a response, check your junk email folder; if you still don't see the forgotten password message from Albina, there may be an issue with the email address that is associated with your online banking account.  Please call us so that we can ensure we have your most recent email address on file.

    How often do I need to login to my online banking account?  Will my account become inactive if I do not login? 
    Your account will be deactivated if you have not logged in within 90-days. If your account is deactivated, please re-register as a first time user following the instructions provided.

    Is there a way for me to determine when I last logged in to my online banking account?  
    The date of last login will appear on the screen when you first login in to your online banking account; this date is updated each time you login.  If the date looks incorrect, please contact us immediately.

    How do I know which accounts I can view using online banking?  What if an account is not listed?
    All accounts associated with your name and Social Security Number, (Employer Identification Number if a small business), will be included in the list of accounts. The account list includes:  

    • Account Number
    • Type of Account (Checking, Overdraft Protection, Savings, Certificate of Deposit and Loans)
    • Nickname; Current Balance
    • Available Balance

    If you have established online Bill Payment services with Albina, you will also see a list of accounts available for this service. If you do not see all of your accounts on this list, please contact an Albina banker for assistance.

    My account is held jointly with someone else – how do they gain access to online banking? 
    Joint account owners can access the account in the same way as the primary owner.  All owners will go through the new setup process, using their own Social Security Number, establishing their own password, etc.

    I have a small business account that I want to see using online banking; how do I do that? 
    If you are the business owner, and your name and Social Security Number is linked to the business account on our records, the business account(s) will appear in your list of accounts when you login.  You may also establish a separate online banking account for your small business by using the Employer Identification Number of the business during the new user setup process. 

    What about Bill Payment services – how do I sign up for that? 
    You can pay your monthly bills from anywhere in the United States with an Internet connection.  We recommend that you schedule your Albina bill payments at least 5-7 days before a payment is due to avoid late charges.  To establish a bill payment account, log in to Albina's Online Banking system.  Select "Bill Payment" from the toolbar; you will be taken through the bill payment enrollment process.

    Enjoy two months of Free Online Bill Payment Services for Personal and Business Bill Payment Services.  After this introduction period, there is a $5.95 monthly fee for Personal Bill Payment Services, or choose Albina's Community Plus Checking Account to receive this service for free.  Small Business Online Banking is $9.95 per month. The "Bill Payment User Code" and Bill Payment Password" are the same as your online banking "Online Access ID", (user code) and "Online Password," (password).  New users will be required to accept the terms of the Disclosure Agreement; you will also be asked to provide the following information:  

    • The last 4 digits of your Social Security Number or Employer
    • Identification Number, or, the last 8 digits of your Albina Debit Card.
    • Select and answer 3 security challenge questions; please make sure that the questions selected are easily answered by you, but are not well known to others.
    • A Security Key; the key can be a combination of alpha and numeric characters,  and it is recommended that you select a key consisting of at least 6 characters.  The Security Key will appear when you are logging in to online bill pay.  If you do not see the Security Key displayed, contact us immediately.

    Upon the successful completion of the online bill pay enrollment process, you will be sent a welcome email message letting you know that this service is now ready for you to use.

    I would like to use the transfer capabilities in online banking; how do I do that? 
    Are there specific timelines for same day transfers? Albina offers two types of transfers via online banking – Express and Scheduled; additional information on transfers, including cut-off times, appears below.   

    Express Transfer: The Express Transfer option is used to easily transfer funds from one of your accounts to another.  Express transfers are posted and available immediately. 

    New Scheduled Transfer: The New Scheduled Transfer option is used to schedule a transfer from one of your accounts to another in the future.  Scheduled transfers are posted and available on the start date.  If you are attempting to make an immediate transfer, please use the Express Transfer option.  Once the transfer information is entered and submitted, you must select "OK" for the transfer to be complete.

    Cut Off Time for Same Day Transfers: Cut-off time is 5:00 p.m. for Express Transfers to post the same business day.  Funds transferred after 5:00 p.m. will post the following business day.  For example, if the transfer was submitted at 6:00 p.m. on a Tuesday, the transfer will post on Wednesday.  If the transfer is completed at 7:00 p.m. on a Friday night and Monday is a holiday, the transfer will be posted on Tuesday. 

    Can I change a transfer once it is already set up?  
    A transfer can be deleted by selecting the "Transfer List" option under "Funds Transfer."

    How do I find out specific information about my transactions? 
    The "Transaction Menu" provides access to your account balances; deposit information; previous account information; transaction searches and image searches. The Transaction Inquiry is separated into seven sections; use the drop down arrow on the Transactions Menu line to make your selection.

    Does Online Banking interact with MS Microsoft Money or Quicken Software?
    Your account information can be exported into any one of the following separately purchased programs.

    • Quicken Interchange Format ™
    • Intuits Quickbooks ™
    • Microsoft Money ™
    • Microsoft Excel ™

    To export transactions into an application, complete the "Transaction Search" options on the Transaction Menu or select "Transactions Export."  Click the "Export" button to complete the export process. Additionally, clicking the "Display" button on the Transaction menu displays a complete list of transactions. Select the "Export" check box for each item to be exported.  If the check box in the title bar is selected, all displayed items are automatically selected for export.  Please export your transactions on a frequent basis – at least every 30-45 days.  Data is stored only for a specific period of time and may not be available to you after 45 days. 

    How do I find copies of my statements?  What about check images?   
    Statements can be viewed by clicking the "Statement" button.  Simply select the date of the statement you want to view; the statement can be printed or saved from this screen.  You can also view the current and previous statement information by selecting the appropriate option under "Transactions."  Copies of statements are available for a period of one year.

    Adobe Acrobat Reader(R) version 6.0 is required to view documents (version 7.0 or higher is recommended for best performance). If a document is unable to be viewed due to an incorrect version of Adobe Acrobat, a newer version of Adobe Acrobat Reader can be acquired at www.adobe.com/Acrobat.  Check images are available by selecting the check number when viewing the current or previous statement information, or by using the "Image Search" selection under the "Transactions Menu."  Check images are available for a 45-day period.  Cancelled check images are available by selecting the check number when viewing the current or previous statement information, or by using the "Image Search" function, selection which is located under the "Transactions Menu."

    What if I want to place a stop payment; how do I do that?  
    Stop payments can be placed on any item that has not yet been presented for final payment to the bank; stop payment orders are valid for a period of six months.  Your account will be assessed a fee for this service; please contact an Albina banker for our most recent Schedule of Fees and Charges or visit our website, www.albinabank.com, for that information.  To stop the payment of a check, select the appropriate account under "List of Accounts."  When the account information is displayed, click the "Stop Payment" button and select "Add Stop Pay" from the drop-down list.  A range of amounts and numbers can be entered along with the payee to narrow the search for the specific stop payment. Click "Submit."  A confirmation screen will appear indicating when the transaction occurred and a reference number.  To view a current list of stop payments, navigate to the "Stop Payment List" screen from the "Stop Payment Menu".

    How do I print in Online Banking?
    The "Print" icon is displayed in the right-hand corner of any transaction list that supports "printer friendly" document printing.  Click on this icon to print displayed item lists without printing background colors and graphics.  

    What is the difference between my Current Balance and Available Balance?
    The Current Balance is the amount of money you have in your account not including pending items that have not cleared and less any amount that is on hold.  The Available Balance is the actual amount you have in your account that is available for your use and is the full amount that you can withdraw from your account.  If you have a hold on your account, funds are not available for any kind of withdrawal (including VISA check card purchases and check clearing.)

    What should I do if I suspect fraud on my account?
    If you suspect fraud on your account, immediately contact Albina.  If the suspected fraud involves your VISA check or credit card, you may block the card at any time by calling 1-800-992-5086 and following the prompts for reporting a lost or stolen card.  For follow-up purposes, you can call or visit an Albina office during regular business hours to complete the report.  

    What if I have additional questions? Albina's online banking system provides a "Help" button at the top of each screen, or you may contact your nearest Albina branch office for more information.  Please click here to view Albina's office locations and phone numbers. 




     

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